sales@bcdr.sa

How to Create and Manage Support Tickets

To ensure we can assist you effectively, please follow these steps to use our support ticket system.

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1. Login or Register

Our ticket system is available only to registered members.

New Users: If you don't have an account, please register here:
Register
Existing Users: Log in to your account here:
Login
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2. Accessing the Ticket Dashboard

Once logged in, you can view all your open and closed tickets by visiting the Tickets Dashboard.

Go to Tickets Dashboard

Here you will see a list of your support requests and their current status.

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3. Creating a New Ticket

To submit a new support request:

Go to Create Ticket Page
  • Subject: A brief summary of the issue.
  • Category: (Optional) Select the department relevant to your request (e.g., General, Technical Support).
  • Priority: specify the priority level (e.g High, Medium, Low).
  • Message: Describe your issue in detail. You can use the text editor to format your message if needed.

Click the Submit button.

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4. Managing Your Tickets

  • After submitting, you can track the progress of your ticket at the dashboard.
  • Click on any ticket ID or Subject to view the full conversation.
  • You can reply directly within the ticket page to provide more information or respond to our support team.

Need Immediate Assistance?

Email us at complaints@bcdr.sa or call